Frequently Asked Questions
If you don't see the answer to what your looking for below, please send us an email with your question to email@example.com
What payment methods do we accept ?
We accept Paypal (no account needed) and all major credit / debit cards.
Where does iSigns Decal Studio ship to ?
iSigns Decal Studio is proud of offer WORLDWIDE shipping.
How long after I place an order will my order actually ship ?
At iSigns Decal Studio, we do our best to ship orders out within 1-3 business days. If your order is missing important information in order for us to customize it; such as names, dates etc. you order will be delayed until we have received this information to complete your order. If your order is missing color choices, we will attempt to contact you via email. If we receive no response, your order will be processed and mailed in the color shown in the listing photo.
How do I apply wall decals ?
All of our decals come with an illustrated detailed step by step instruction sheet along with an application tool. Our vinyl decals are very easy to apply, and we also send you a "tester" decal for you to practice first. We are always here to help, if you run into any troubles along the way, just send us an email and we will do our best to help you out. * Please be sure to place all decals out of the reach of small children.
I just painted my walls, when can I apply my decals?
Please make sure that you allow 6-12 weeks to after painting your wall to apply your wall decal. It is very important that you ensure the paint has fully cured before applying your wall decals to ensure your wall decal will adhere to the wall as it should. Although your newly painted wall may feel dry to the touch, the paint itself is not fully cured and this may cause adhesion problems, or paint to come off when you remove your decal. * Failure to allow paint to fully cure most may prevent it sticking as it should.
* Extra time and effort may be required when applying to "LOW VOC" and "ZERO VOC" paints, as these paints may exhibit lower adhesion levels.
Are your wall decals re-usable or repositionable ?
Our decals like others on the market, are not re-usable or repositionable they are meant for one time use application only. The are 100% removable.
What types of surfaces can I apply decals to ?
Our decals can be applied to almost any smooth surface such as walls, tile, ceramic, glass, painted wood, mirrors, finished wood, smooth wallpaper, floors etc.
What types of surfaces are NOT recommended to apply decals ?
We do not recommend applying to heavily textured walls, sandy or gritty textures and brick. Some paints such as LOW VOC, also know as "green paints" or paints containing teflon, may cause difficulties with adhesion. Not everyone has problems with these paints, some simply require more effort for adhesion. Because there are so many different paints and wall textures we always recommend ordering a test decal first if you are not certain what paint was used on your walls.
© 2011-2017 iSigns Decal Studio, All Rights Reserved.